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AVIS SOUTHERN AFRICA GROUP (LTD) (INCLUDING ALL IT'S DIVISIONS, SUBSIDIARIES AND SUB-LICENSEES AND HEREAFTER REFERRED TO AS "AVIS") EXPRESSLY DISCLAIMS ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
Information on this web site may contain technical inaccuracies or typographical errors and may be changed or updated without notice. AVIS may also make improvements and/or changes in the PRODUCTS AND SERVICES described in this information at any time without prior notice.
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AVIS makes no representations whatsoever about any other web sites which you may access through this site. When you access a non-AVIS web site, please understand that it is independent from AVIS and that AVIS has no control over the content on that web site. In addition, a link to a non-AVIS web site does not mean that AVIS endorses or accepts any responsibility for the content, or the use of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of items, such as viruses or any other items of a destructive nature. IN NO EVENT WILL AVIS BE LIABLE TO ANY PARTY OR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, OR ON ANY OTHER HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR SYSTEM, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Damage and Theft Waivers
Rates include coverage of passenger liability and third party motor liability. Such cover being subject to the terms and conditions of the Avis policy and insurance as is customary in this country. Cover for loss by fire is also included together with cover for damage to the Avis car but may not include loss or damage through civil unrest.
Collision Damage Waiver (CDW)
Avis offers you the the choice of two optional Collision Damage Waiver Insurances.
Option 1 - Collision Damage Waiver (CDW) Limited Cover
Choosing this option, means that in the event of an accident, the renter is responsible for up to a specified amount as indicated on the Rates Table, for damage of the vehicle and/or any part thereof, or the cost of damage repair, whichever is the lower.
Option 2 - Super Collision Damage Waiver (SCDW) Super Cover
This option means that the renter will be liable for a reduced, non-waivable excess which lowers the responsibility of the renter for payment arising from collision damage caused to the vehicle or part thereof.
Note: In the event of an accident occurring when the vehicle was not driven by the renter, or other authorized driver as nominated on the rental agreement, the renter will be responsible for the full damage to or loss of the vehicle. The renter will also be responsible if the vehicle was driven on unsuitable roads, if the renter was driving negligently or if no other car, animal or object was involved.
Declining Option 1 and 2
The renter has the option to decline either CDW or SCDW, in which case the renter is liable for the full amount of damages incurred, or the full responsibility amount (as reflected in the Avis Rates Table) and Avis will require an additional deposit to cover current responsibility.
Theft Loss Waiver (TLW)
Avis offers you the choice of two optional Theft Loss Waiver Insurances.
Option 1 – Theft Loss Waiver (TLW) Limited cover
Choosing this option means that in the event of theft of a vehicle or part thereof, the renter is responsible for up to an amount as indicated on the Rates Table*, for the replacement of the applicable loss by theft. Personal property is not covered. (*This value is double for weekend rentals)
Option 2 – Super Theft Loss Waiver (STLW) Super cover
Choosing this option means that the renter will be liable for a reduced, non-waivable excess, which lowers the responsibility of the renter for payment arising from the theft of a vehicle or part thereof (unless breach of contract or negligence occurs). Personal property is not covered.
Declining Option 1 and 2
In the event that the renter declines TLW, the renter will be responsible for the full amount of damages incurred or the full responsibility amount reflected in the Avis Rates Table. If TLW is declined, Avis will require an additional deposit to cover current responsibility.
Note: In the case of CDW and TLW for rentals originating in SA, and driven into Namibia or Botswana the conditions for CDW and TLW of these countries will apply. Please consult your Avis Rental Sales Agent.
For rates of Collision Damage and Theft Loss Waiver please refer to the Avis Rates sheet or enquire at your nearest Avis Office.
Personal Accident Insurance Cover (PAI)
The renter who accepts Personal Accident Insurance as well as all other passengers in the vehicle will be covered for accidental bodily injury while driving, riding in, getting into or out of the Avis vehicle. Coverage is in effect up to "return date" indicated on the rental agreement or any Avis approved extension. The insurance will apply to persons up to the age of 75. The death benefit in respect of persons under 15 years of age shall be limited to R10 000. The benefit will be divided equally among all occupants of the insured vehicle.
Notice: The insured shall give immediate written or telegraphic notice to Avis of any claim and in any event within 90 days of injury. Avis acts as agent for Accident and Miscellaneous Acceptances, who is the underwriter of the PAI Policy. All benefits in terms of the PAI Policy are subject to the terms and conditions of the underlying policy.
The purchasing of PAI ensures the following covers…..
Accidental Death & Permanent Disability
We will pay R200 000 per person per incident and limited to R500 000 per Avis vehicle per incident in the event of accidental death or permanent disability.
Emergency Medical Expenses
We will pay up to R250 000 per vehicle per incident for emergency medical expenses incurred whilst driving, riding in or getting out of an Avis rented vehicle.
Guaranteed Hospital Admission
We will guarantee up to R5 000, which guarantees admission to the hospital. This is refundable by the member or the member's medical aid.
Up to R2 500 000 Contingent Third Party Liability Cover for the driver of the Avis vehicle in his/her personal capacity
Upon the death of the driver of the Avis rented vehicle, we will make the necessary arrangements to return the body to the driver's home town and will further pay up to R20 000 towards the deceased driver's funeral.
Travel Delay Cover
We will pay up to R 2000 towards transportation or accommodation should the member be stranded after a mechanical breakdown or after a motor vehicle accident.
Emergency Medical Assistance
- 24 hour medical advice service
- emergency dispatch of response vehicle or ambulance
- inter-hospital basic and intensive care ambulance transfers
- air ambulance transfers
- dispatch of emergency medicines or blood
- medical assisted repatriation to the patient's place of residence
- assistance of stranded minors
- repatriation of mortal remains
- emotional support and counselling
- HIV counselling
- access to rape crisis center of excellence
- travel advice through SAA / Netcare travel clinics
Note: The policy does not cover any loss from intentionally self-inflicted injuries, suicide or any attempt threat, sickness or disease, full time active service in the armed services of any country or declared or undeclared war. This leaflet is for illustration only. Full details are contained in the Master Policy that will be made available for inspection.
Notice: To obtain cover, you must sign the original of the Rental Agreement in the insurance box. PAI does not cover personal belongings in the vehicle.
Over and above our PAI cover we offer the following services to all our customers...
Roadside Assistance (This is an access service only)
- 24 hour towing service
- repatriation of vehicle
- locksmith assistance
- flat tyre and battery assistance
- fuel assistance ( max. 20 litres)
- Accommodation, directions, & reservations assistance
- Access to mechanics
- Access to auto electricians
- Directions assistance
This service provides the assistance. The cost of this service will be for the renter's account.
NB. Towing fees will be charged in the event of a breakdown.
Trauma Counselling Service offers a professional telephonic counselling service to the renters who find themselves victims of hi-jacking, car theft, robbery or general accident and motor related trauma.
If further counselling is required, we will pay up to R5 000 per annum per beneficiary for a consultation with a therapist, psychiatrist or psychologist.
This service allows the driver access to directions throughout South Africa, whether it is a specific street address should they be lost, or whether you require directions for the shortest route to a specific area etc.
24-hour vehicle accident claims procedure and accommodation assistance.
Avis Southern Africa Group (Ltd) (including all it's divisions, subsidiaries and sub-licensees and hereafter referred to as "Avis")" respects your privacy and has created this privacy statement to demonstrate that commitment. The following policy discloses how we gather and use information through our Web site.
All information obtained through the Avis Web site is confidential. Information is requested to make your visit to the Avis Web site more productive and to provide a better Avis car rental experience.
When you enter the Avis Web site, we collect your IP address. The IP address identifies your Internet Service Provider, but does not identify you as an individual. This information allows us to administer our site and diagnose any server problems. Additionally, this information is aggregated to provide broad demographic information, such as the geographic location of visitors and how long they stay on our site.
Credit card information is not required to make a reservation on the Avis Web site. However, any service applications that require personal data such as credit card information are protected by Secure Socket Layer (SSL). SSL is a technology used to encrypt your information during transmission.
In some instances, Avis may require your e-mail address in order to make a car rental reservation on our Web site. Your email address is used only to send an email confirmation of your reservation. Your email address is also required on forms requesting information, so that we may respond to you via email. Email addresses are only collected for profile use with your expressed permission. Avis only sends email to consumers who have elected to receive promotions and special offers via email. If you no longer want to receive promotional email from Avis, please contact us via email at email@example.com
To be excluded from future post office mailings, please use the "Contact Avis" form on our site, located under About & Contact, to advise us accordingly.
The Avis Web site contains links to other sites. Avis is not responsible for the privacy practices or the content of such Web sites.
If you have any questions about this privacy statement or the practices of the Avis Web site, please contact us via email at firstname.lastname@example.org
Access to information manuals - (PAIA)
Avis Rent a Car.pdf